Terms of service

CUSTOMER SERVICE

Please direct all questions and inquiries to: info@phyllisrosiejewelry.com. Please note that our general business hours are Monday–Friday, 9am–6pm EST when awaiting a response.

MATERIALS AND CARE

The inherent nature of metal causes brass to develop a natural patina over time from exposure to oxygen and moisture from the skin. You can restore the luster on the surface using a treated polishing cloth. The majority of our pieces are made with gold filled material, which is brass covered in 14 karat gold. Everything that you can see or touch in these pieces is a solid layer of 14 karat gold. To preserve the look of the jewelry, keep it clean and dry, and in the original cotton pouch it came in.

PHYLLIS + ROSIE JEWELRY is designed and handcrafted in New York City. Each piece is created using the finest materials and there may be slight variations due to the handmade nature of the materials.

REPAIRS

We will repair items purchased within 30 days of purchase. Please note that PHYLLIS + ROSIE JEWELRY is not responsible for shipping charges on repair items. Please contact us first for repair authorization at: info@phyllisrosiejewelry.com