Customer Service

Please direct all questions and inquiries to: info@phyllisandrosie.com. Please note that our general business hours are Monday–Friday, 9am–6pm EST when awaiting a response.

Materials and Care
The inherent nature of metal causes brass to develop a natural patina over time from exposure to oxygen and moisture from the skin. You can restore the luster on the surface using a treated polishing cloth. The majority of our pieces are made with gold filled material, which is brass covered in 14 karat gold. Everything that you can see or touch in these pieces is a solid layer of 14 karat gold. To preserve the look of the jewelry, keep it clean and dry, and in the original cotton pouch it came in.

PHYLLIS + ROSIE is designed and handcrafted in New York City. Each piece is created using the finest materials and there may be slight variations due to the handmade nature of the materials.

Returns and Exchanges
If you are not completely satisfied with your purchase, you can send it back to us for an exchange or a refund within 10 days of receipt. Monogram pieces and sale items are final sale and are not eligible for return or exchange in addition to any other customized items. Please print our return form and fill it out and include it in your package, as well as your original receipt. For your protection, please pack your return item securely and return your order with an insured track-able courier and retain your receipt. PHYLLIS + ROSIE is not responsible for items damaged or lost in transit. We cannot refund shipping charges on returned, exchanged or damaged items. We are unable to accept returns of worn or damaged items.

Please click link below to download .pdf return form.

RETURN FORM LINK

Repairs
We will repair items purchased within 30 days of purchase. Please note that PHYLLIS + ROSIE is not responsible for shipping charges on repair items. Please contact us first for repair authorization at: info@phyllisandrosie.com

Privacy Policy

We will not sell, share or trade any information you supply to us with a third party either from transactions on this website or signing up for our guest list.

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We may set and use cookies to identify which pages are being used. This helps us analyze data about our web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


Copyright 2014 - 2019, All Right Reserved. The content of this site and jewelry designs pictured are copyrighted under the United States copyright laws and is the property of PHYLLIS + ROSIE LLC.

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