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We get it. Sometimes things just don’t work out! If you are not happy with your purchase, we are happy to offer a refund or exchange within 10 days of your purchase. Your purchase must be in perfect condition to receive a refund and please note that all monogrammed pieces are final sale.

  • Some reasons you may want to return:
  • - Need a different size or style
  • - You changed your mind
  • - The item arrived damaged
  • - Jewelry isn’t what you expected
  • - You’d like to exchange a gift

The process is quite easy. Simply fill out the Return Form (link) and include it in your padded envelope or package with the original printed receipt. Note: Gift purchases can be returned for store credit only.

When returning, you’ll need to provide the following in one box and send to the address below:
  • - Completed return form with details about your return
  • - Original merchandise you are returning
  • - Purchase invoice / receipt

Please keep in mind we are not liable for lost or damaged returns, so it is important to securely package your return, insure it, and save the tracking information. Once received, we’ll process your return within 5-7 business days and you will be notified via email of your return once it has been processed.

Orders take 1-2 business days to be processed after being placed. For orders within the US, shipping usually takes 3-5 business days. Shipping times depend on the final destination and shipping methods chosen at checkout. Shipments can be tracked by visiting to your Phyllis + Rosie account page or by using a tracking number provided in your confirmation email. For custom pieces, please allow up to 2 weeks for shipping.

Here is a breakdown of shipping time and cost:

  • USPS Domestic Shipping—5-10 Business Days—$8
  • Priority USPS Domestic Shipping—2-5 Business Days—$12
  • UPS Expedited Shipping—1-3 Business Days—$30
  • International Shipping—$40
  • Pick-up @ Office—FREE
Please allow 2-4 weeks for monogramming services. We cannot guarantee monogramming will be complete if time isn't taken into consideration.
Here are some possible in-store return scenarios:

1. You want a refund back to your original form of payment and would like to bring your item to the store:
Web order returns done "in person" at our pop-ups or showroom require an original order confirmation or receipt, as well as a return form. Please allow up to 7 days for us to process a return and issue a refund back to your original form of payment, and 2-3 days for your bank to complete the refund transaction.

2. If you are returning a gift and would like to bring it to us in person:
Web orders can be returned in person, in which a gift card or store credit (under your email) will be issued. There are NO cash refunds for any returns.

3. If you want to exchange a web order for another item in person:
Please bring your original order confirmation and receipt with you and we'll take it from there.

If you have questions, please email us at
You can reach our support team at and we can assist in filing a lost package claim. Unfortunately, we are not responsible for lost or stolen packages after the courier has dropped them off.
We're glad you're excited about your new purchase. Unfulfilled means you order has yet to ship out. If you want more details about your order, drops us a line at with your order number in the subject line.
We accept all major credit cards and PayPal on online orders. In-store purchases can be paid for with credit card and debit card. Gift cards can be redeemed online or in-store as well.
Definitely! Give us a call at 646-476-3924 and we’ll help you. You can also email us at
Rather than resizing the ring, which will incur a cost, we suggest returning your ring using our return form and placing a new order. The original order will be refunded, so long as you follow our online return policy.
Rather than resizing the ring, which will incur a cost, we suggest returning your ring using our return form and placing a new order. The original order will be refunded, so long as you follow our online return policy.
With jewelry, you must handle it with care to avoid damages. When getting dress, we recommend putting on jewelry last to avoid tangles, snags and snaps. Store your jewelry in a safe place at the end of the day to avoid tangles, scratches and other damages.
It's quite easy. Add a few drops of detergent-free soap to luke warm water and soak your jewelry (one piece at a time). Use a soft toothbrush to lightly clean each piece and rinse with care. Do not forget to put a stopper in the drain! Set your jewelry on a lint-free cloth or paper towel and pat dry. If you'd rather not clean your own jewelry, we suggest taking your piece to a jeweler for a professional cleaning - especially diamonds and pearls.
Send us an email at and we will send you the details on where to send your repair as well as your repair form to be included. Some damages/repairs may require a small fee - if you are unsure, please email us at
Phyllis + Rosie jewelry is handmade by top jewelers in New York City. This allows us to keep jewelry affordable by cutting out costly production/importing costs. Not to mention, we can review our jewelers work in person to ensure it is of the highest quality.
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