Mon - Fri 10am - 6pm EST
We get it. Sometimes things just don’t work out! If you are not happy with your purchase, we are happy to offer a refund or exchange within 10 days of your purchase. Your purchase must be in perfect condition to receive a refund and please note that all monogrammed pieces are final sale.
- Some reasons you may want to return:
- - Need a different size or style
- - You changed your mind
- - The item arrived damaged
- - Jewelry isn’t what you expected
- - You’d like to exchange a gift
The process is quite easy. Simply fill out the Return Form (link) and include it in your padded envelope or package with the original printed receipt. Note: Gift purchases can be returned for store credit only.When returning, you’ll need to provide the following in one box and send to the address below:
- - Completed return form with details about your return
- - Original merchandise you are returning
- - Purchase invoice / receipt
Please keep in mind we are not liable for lost or damaged returns, so it is important to securely package your return, insure it, and save the tracking information. Once received, we’ll process your return within 5-7 business days and you will be notified via email of your return once it has been processed.
Here is a breakdown of shipping time and cost:
- USPS Domestic Shipping—5-10 Business Days—$8
- Priority USPS Domestic Shipping—2-5 Business Days—$12
- UPS Expedited Shipping—1-3 Business Days—$30
- International Shipping—$40
- Pick-up @ Office—FREE
1. You want a refund back to your original form of payment and would like to bring your item to the store:
Web order returns done "in person" at our pop-ups or showroom require an original order confirmation or receipt, as well as a return form. Please allow up to 7 days for us to process a return and issue a refund back to your original form of payment, and 2-3 days for your bank to complete the refund transaction.
2. If you are returning a gift and would like to bring it to us in person:
Web orders can be returned in person, in which a gift card or store credit (under your email) will be issued. There are NO cash refunds for any returns.
3. If you want to exchange a web order for another item in person:
Please bring your original order confirmation and receipt with you and we'll take it from there.
If you have questions, please email us at email@example.com