We're Here to Help
Call Us Directly: 1-646-476-3924
Mon - Fri 10am - 6pm EST
info@phyllisandrosie.com
Most Frequently Asked Questions
We get it. Sometimes things just don’t work out! If you are not happy with your purchase, we are happy to offer a refund or exchange within 10 days of your purchase. Your purchase must be in perfect condition to receive a refund and please note that all monogrammed pieces are final sale. The process is quite easy. Simply fill out the Return Form and include it in your padded envelope or package with the original printed receipt. Note: Gift purchases can be returned for store credit only. When returning, you’ll need to provide the following in one box and send to the address below: Please keep in mind we are not liable for lost or damaged returns, so it is important to securely package your return, insure it, and save the tracking information. Once received, we’ll process your return within 5-7 business days and you will be notified via email of your return once it has been processed.
Some reasons you may want to return:
- Need a different size or style
- You changed your mind
- The item arrived damaged
- Jewelry isn’t what you expected
- You’d like to exchange a gift
- Completed return form with details about your return
- Original merchandise you are returning
- Purchase invoice / receipt
Orders take 1-2 business days to be processed after being placed. For orders within the US, shipping usually takes 3-5 business days. Shipping times depend on the final destination and shipping methods chosen at checkout. Shipments can be tracked by visiting to your Phyllis + Rosie account page or by using a tracking number provided in your confirmation email. For custom pieces, please allow up to 2 weeks for shipping.
Here is a breakdown of shipping time and cost:
- USPS Domestic Shipping—5-10 Business Days—$8
- Priority USPS Domestic Shipping—2-5 Business Days—$12
- UPS Expedited Shipping—1-3 Business Days—$30
- International Shipping—$40
- Pick-up @ Office—FREE
Please allow 2-4 weeks for monogramming services. We cannot guarantee monogramming will be complete if time isn't taken into consideration.
Shipping & Returns
We get it. Sometimes things just don’t work out! If you are not happy with your purchase, we are happy to offer a refund or exchange within 10 days of your purchase. Your purchase must be in perfect condition to receive a refund and please note that all monogrammed pieces are final sale. The process is quite easy. Simply fill out the Return Form and include it in your padded envelope or package with the original printed receipt. Note: Gift purchases can be returned for store credit only. When returning, you’ll need to provide the following in one box and send to the address below: Please keep in mind we are not liable for lost or damaged returns, so it is important to securely package your return, insure it, and save the tracking information. Once received, we’ll process your return within 5-7 business days and you will be notified via email of your return once it has been processed.
Some reasons you may want to return:
- Need a different size or style
- You changed your mind
- The item arrived damaged
- Jewelry isn’t what you expected
- You’d like to exchange a gift
- Completed return form with details about your return
- Original merchandise you are returning
- Purchase invoice / receipt
If you'd like to cancel an order, please email us within 1 day (24 hours) of your online order to discuss order cancellations. If you order has shipped, we cannot cancel your order.
Yes! You can do this. Here are some possible in-store return scenarios:
1. You want a refund back to your original form of payment and would like to bring your item to the store:
Web order returns done "in person" at our pop-ups or showroom require an original order confirmation or receipt, as well as a return form. Please allow up to 7 days for us to process a return and issue a refund back to your original form of payment, and 2-3 days for your bank to complete the refund transaction.
2. If you are returning a gift and would like to bring it to us in person:
Web orders can be returned in person, in which a gift card or store credit (under your email) will be issued. There are NO cash refunds for any returns.
3. If you want to exchange a web order for another item in person:
Please bring your original order confirmation and receipt with you and we'll take it from there.
If you have questions, please email us at info@phyllisandrosie.com
Rather than resizing the ring, which will incur a cost, we suggest returning your ring using our return form and placing a new order. The original order will be refunded, so long as you follow our online return policy.
Items purchased in store, during a pop-up, or in person at our showroom can be exchanged for store credit only and must be made within 10 days of purchase. You must have proof of purchase, which includes an order confirmation and/or receipt.
All international orders are final sale. No exceptions.
You can reach our support team at info@phyllisandrosie.com and we can assist in filing a lost package claim. Unfortunately, we are not responsible for lost or stolen packages after the courier has dropped them off.
If the item you purchased is in stock, your piece will ship within two business days. Out-of-stock and custom pieces are made to order and will ship within fifteen business days (or within five weeks for vermeil). If you’re on a tight deadline, we’ll do our best to take care of you – just drop us a line at info@phyllisandrosie.com to talk rush orders.
At this time, we do not currently provide same day delivery service. If you need an item rushed, please contact us right away info@phyllisandrosie.com
Ordering & Payments
We're glad you're excited about your new purchase. Unfulfilled means you order has yet to ship out. If you want more details about your order, drops us a line at info@phyllisandrosie.com with your order number in the subject line.
We generally only give our email subscribers special discounts. Signing up for our email (at the bottom of this page) will make sure you don’t exclusive deals.
We have to charge you (by law) the appropriate sales tax for deliveries in each state. To find out if you'll be taxed, simply enter your address in our checkout page.
We accept all major credit cards and PayPal on online orders. In-store purchases can be paid for with credit card and debit card. Gift cards can be redeemed online or in-store as well.
Your personal data is safe with us, and all financial information is encrypted and safeguarded. For more information, please check our Terms of Service and Privacy Policy pages at the bottom of this page.
Definitely! Give us a call at 646-476-3924 and we’ll help you. You can also email us at info@phyllisandrosie.com to set up a call.
No problem! Give us a call at 646.476.3924 or email info@phyllisandrosie.com to schedule a time to pick up your purchase(s).
It's quite simple. just log into your Phyllis + Rosie account on the website. Once there, navigate to My Account, where you'll be able to view Order History.
Sizing
Rather than resizing the ring, which will incur a cost, we suggest returning your ring using our return form and placing a new order. The original order will be refunded, so long as you follow our online return policy.
Use this link to help, or email us at info@phyllisandrosie.com for assistance.
Many of Phyllis + Rosie's necklaces are designed at various lengths. However, as versatile as our jewelry is, not all pieces come in various lengths. If you would like to create a custom length necklace, please contact us info@phyllisandrosie.com.
Our bracelets are one length, but can be easily adjusted. Bangles can be squeezed or gently pulled to a comfortable fit.
Jewelry Care
With jewelry, you must handle it with care to avoid damages. When getting dress, we recommend putting on jewelry last to avoid tangles, snags and snaps. Store your jewelry in a safe place at the end of the day to avoid tangles, scratches and other damages.
We strongly advise you not to wear jewelry when bathing, getting dressed, doing dishes or exercising, among other physical activities. Avoid contact with aerosols, abrasive chemicals, cleaners, perfumes, and other cosmetics, especially when it comes to pearls. As much as we know you love Phyllis + Rosie, we advise not wearing our jewelry (or any jewelry) to bed.
It's quite easy. Add a few drops of detergent-free soap to luke warm water and soak your jewelry (one piece at a time). Use a soft toothbrush to lightly clean each piece and rinse with care. Do not forget to put a stopper in the drain! Set your jewelry on a lint-free cloth or paper towel and pat dry. If you'd rather not clean your own jewelry, we suggest taking your piece to a jeweler for a professional cleaning - especially diamonds and pearls.
Send us an email at info@phyllisandrosie.com and we will send you the details on where to send your repair as well as your repair form to be included. Some damages/repairs may require a small fee - if you are unsure, please email us at info@phyllisandrosie.com.
Metal & Craftsmanship
Phyllis + Rosie jewelry is handmade by top jewelers in New York City. This allows us to keep jewelry affordable by cutting out costly production/importing costs. Not to mention, we can review our jewelers work in person to ensure it is of the highest quality.
Becuase 24-karat gold is too delicate to wear as jewelry, we add other precious metals to enhance strength and durability. We respect gold's beauty and add only enough alloy to ensure pieces are built to last or to give it a specific hue.
No way José! We only use 14- or 18-karat gold, and a base of sterling silver for our vermeil pieces.
We use the best materials. Our solid gold pieces are made using 14-karat or 18-karat gold, and our vermeil pieces are sterling silver plated with 14-karat gold.
Gifting
At this time, there are only a few pieces that can be monogrammed. You'll be able to see all monogrammable jewelry in the menu above under Shop. You can add up to 3 characters for signet rings and up to 10 for dog tag necklaces. Our engravers will choose a balanced positioning for your text.
Yes. Please contact us at info@phyllisandrosie.com and give us the order number of the stolen or lost gift card, and we will de-activate it and send you a new one.
We offer electronic gift cards only at this time. You can prepay your preferred amount, and the recipient can redeem it for merchandise up to that value online at phyllisandrosie.com or in our showroom.
For online purchases, please proceed with checkout as your normally would. You will be prompted to enter a Gift Card number in the Gift Card or Discount Code field. Your purchase, plus tax and fees, will be deducted from the gift card value. If your remaining balance is less than the gift card amount, a credit card can be used to make up the difference.
Phyllis + Rosie purchases come with gift services, including wrapping, custom messages, personalization, all backed by amazing customer service.
The gift card will arrive immediately after making a purchase.
Gift cards do not have an expiration date.
Company
We're always welcome to new talent and expertise. Please send your resume to info@phyllisandrosie.com and we'll see if your skills match what we're looking for.
You can find our jewelry online at Free People, Anthropologie and Bloomingdales. You can also find our jewelry at several boutiques across the US. Please view our Stockists page for an updated list of locations. You can also stop into our showroom to shop and try on our jewelry.
By working with local jewelers, maintaining a seamless design process, and avoiding unnecessary import taxes, we're able to provide great demi-find jewelry at a reasonable price. Our aim is to sell direct-to-consumer, which means there are few retailers in between. This allows us to set fair prices.
