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Call Us Directly: 917-645-9415 
Mon - Fri 10am - 6pm EST

Most Frequently Asked Questions

What is your return policy?
How long does shipping take?
How long does monogramming take?

Shipping & Returns

Online return policy
Cancelling an order
Returning or exchanging an online order in person
My ring is too small / too large
Returns for in-store purchase
International orders
My tracking number says delivered, but I can't find my package!
When will my purchase arrive?
Same day delivery

Ordering & Payments

I logged in, but my order is unfulfilled. When will my order be processed?
Do you offer discounts or promotions on products?
Will I be charged tax on my purchase?
What form of payments are accepted at phyllisandrosie.com?
Is my personal information and credit card details secure?
Can I place a phone order instead of an online order?
Can I pick up my purchase at the showroom?
How do I check on the status of my order?


I ordered the wrong size, what do I do?
What's my ring size?
Do your necklaces come in different lengths?
Do your bracelets come in different sizes?

Jewelry Care

How to wear Phyllis + Rosie jewelry
How NOT to wear Phyllis + Rosie jewelry
How do I clean my jewelry properly?
What happens if my jewelry breaks?

Metal & Craftsmanship

Where is Phyllis + Rosie jewelry made?
What type of gold is used?
Do you use nickel or copper in your pieces?
What types of metals are Phyllis + Rosie's pieces crafted from?


Does Phyllis + Rosie offer monogramming services?
Can gift cards be replaced if they are lost?
Do you offer gift cards?
How can I redeem my gift card?
Does Phyllis + Rosie offer gift wrapping?
How quickly can I receive my digital gift card?
Do gift cards have an expiration date?


Do you offer careers or interships?
Where can I shop Phyllis + Rosie jewelry?
Why does your jewelry cost less than other brands?
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